Ooredoo was announced as the winner of the coveted CX Award for Best Digital Experience during the Customer Experience Management (CEM) in Telecoms Awards Ceremony at the Address in Dubai on 10 April. The well-known awards celebrated the outstanding and cutting-edge impact of the Ooredoo Oman App on digital customer experience in the region.
Ooredoo’s main focus is on becoming data experience leaders; providing affordable data products and services with a cutting edge (digital first) customer experience, said Prince Thomas, Director of Digital and New Business at Ooredoo Oman. “The Ooredoo Oman App meets this aspiration, as well as the ever-changing needs and expectations of users in a fast-paced digital world. Putting customers firmly in control and keeping them up-to-date and informed on real time data ue, the App takes the customer engagement to a new level”, added Prince.
The Ooredoo Oman App is designed to allow customers access to Ooredoo’s latest offers, promotions and value added services directly and by enabling them to complete tasks such as recharges, bill payments, subscribing to plans, managing their Nojoom loyalty account and much more. The app is constantly evolving, bringing new and exciting features every month.
The Award for Best Digital Experience is a prestigious addition to Ooredoo’s growing portfolio of domestic, regional and international accolades. Among the most recent of these are the CommsMEA Telecoms Technology Investment of the Year Award 2017 and the IFM Award for Most Customer Friendly Telecom Provider 2017.
One of the key highlights of the CEM in Telecoms Middle East Conference, the CEM in Telecoms Awards recognises the achievements and innovation shown by customer experience and marketing professionals who are making the biggest difference to the customers that they serve. Determined by an independent judging panel, the awards set benchmarks for CEM programmes and technology.
Omani Qatari Telecommunications Company SAOG (“Ooredoo”) was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman, originally operating under the name Nawras. The Company was awarded the second fixed licence in Oman in 2009, and launched its international gateway in April 2010, its corporate fixed and broadband services in May 2010, and its residential fixed and broadband services in June 2010. Since 2010, Ooredoo has been an integrated services telecommunications operator and is currently serving over 2 million customers across the Sultanate. Following a successful IPO on 1 November 2010, Ooredoo is listed on the Muscat Stock Market (MSM) under the “ORDS” ticker. Ooredoo is majority owned by Ooredoo Q.S.C. and also has a number of significant Omani shareholders which ensures that the company is strongly integrated into the Omani society. Ooredoo has won a number of awards including Jury’s Distinction Award for Customer Service Excellence in the telecom sector 2013, Leading Telecommunications Company at the Arab Achievement Awards 2013, Best Operator Network at the Telecoms World Middle East 2013 Awards, the CommsMEA award for Middle East Mobile Operator of the Year 2015 and Best Telecommunications Company at the Arab Achievement Awards, 2016.
About Ooredoo Group
Ooredoo is an international communications company operating across the Middle East, North Africa and Southeast Asia. Serving consumers and businesses in 10 countries, Ooredoo delivers the leading data experience through a broad range of content and services via its advanced, data-centric mobile and fixed networks.
Ooredoo served 138 million customers and generated revenues of USD 8.9 billion as of 31 December 2016. Its shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange.