Business Customer Satisfaction to Reach New Heights
Helping businesses in Oman transform the way they operate; Ooredoo has launched its all new business app to offer its Business-to-Business customers more control over their accounts through a wide array of services and features. The innovative new service is the first of its kind in Oman in the telco market and elevates the company’s digital solutions and puts its full portfolio of business-oriented products one click away.
Sultan bin Ahmed Al Wahaibi, Chief of Business and Wholesale Officer at Ooredoo, “As the Sultanate’s digital partner of choice, we are always eager to provide our customers with digital access to our services. Ooredoo’s business oriented products have redefined the operating models of organisations; by providing the tools that are required to excel in today’s fast-paced world”. He added: “Our Business App was designed to offer our customers seamless digital solutions to manage their telecoms accounts from their handsets, so that they can make the right business decisions and stay ahead in today’s competitive marketplace”.
The business app is designed to facilitate access at an individual level which all employees of the company can view their own accounts, pay personal bills, top-up credit, add roaming services and manage loyalty points and redeem them. A second version of the app is due to be released soon with more advanced features, which will grant a company’s telecoms-admin access to a vast range of options such as management of base plans, bundles and add-ons, approving telecoms requests sent by employees and the ability to bar/unbar telecom lines as well as the management of the company’s Nojoom loyalty points and redemptions, to name but a few. The current version of this complimentary app can be downloaded via Ooredoo.om/BizApp.
Ooredoo’s business app joins a growing portfolio of products and services launched specifically to champion the digital demands of Oman’s public and private sectors. The company prides itself on delivering the most-effective and convenient digital solutions to contribute to the Sultanate’s digital transformation.
About Ooredoo Oman
Omani Qatari Telecommunications Company SAOG (“Ooredoo”) was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman, originally operating under the name Nawras. The Company was awarded the second fixed licence in Oman in 2009, and launched its international gateway in April 2010, its corporate fixed and broadband services in May 2010, and its residential fixed and broadband services in June 2010. Since 2010, Ooredoo has been an integrated services telecommunications operator and is currently serving over 2 million customers across the Sultanate. Following a successful IPO on 1 November 2010, Ooredoo is listed on the Muscat Stock Market (MSM) under the “ORDS” ticker. Ooredoo is majority owned by Ooredoo Q.S.C. and also has a number of significant Omani shareholders which ensures that the company is strongly integrated into the Omani society. Ooredoo has won a number of awards including Jury’s Distinction Award for Customer Service Excellence in the telecom sector 2013, Leading Telecommunications Company at the Arab Achievement Awards 2013, Best Operator Network at the Telecoms World Middle East 2013 Awards, the CommsMEA award for Middle East Mobile Operator of the Year 2015 and Best Telecommunications Company at the Arab Achievement Awards, 2016.
Ooredoo is an international communications company operating across the Middle East, North Africa and Southeast Asia. Serving consumers and businesses in 10 countries, Ooredoo delivers the leading data experience through a broad range of content and services via its advanced, data-centric mobile and fixed networks.
Ooredoo served 138 million customers and generated revenues of USD 8.9 billion as of 31 December 2016. Its shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange.